Frequently Asked Questions Q : Exactly what shoe sizes do you stock ? A : Each product has a drop down arrow that shows which sizes are available to you. We try to carry sizes 10 to 13. Some are as high as size 16 and a few at size 17. Also, we don’t discriminate like the stores do against the larger sizes. We carry the smaller sizes too, but we try not to carry that many of them because we want to focus on the larger sizes. Every pair we stock has to be in at the least a size 11. Q : If the shoes that I purchased do not fit, can I return them? A : YES you can. You can exchange them for a different size, request a refund, or receive credit toward another purchase. Check our Return Policy for more details. Q : Do you plan to expand your selection ? A : Yes, we are constantly searching and always looking for more styles in the large sizes to make them available to you. Our goal is to have the worlds largest selection of large size women’s shoes. Q : Does your footwear come in different widths? A : Some do, some only come in a standard width (probably medium). Some will be in different widths depending on which supplier we get them from. We are looking into expanding to different widths in the future. Q : Do you have a catalog ? A : I’m sorry we don’t. All of our products are on this website and we plan to add more. Q : Do you sell fake famous name brands ? A : No, we don’t sell “counterfeits‚” because they are illegal and we don’t want anybody to get arrested (it really happens). If it’s not the real thing, but it has the real name and logo on it, that makes it “counterfeit”. We do sell first class look-a-likes, but without the famous name and logo on it. Q : What if I order something and that item is‚ “out of stock‚” ? A : Updating our website to match our inventory is almost an impossible task so we do the best we can. We will notify you immediately either by (preferably) e-mail or by postal mail if the item you purchased is out of stock and present you with some options (including a refund option) you might want to consider. We will honor whatever you request, but you must respond in order for us to act. If you do not respond then we will hold your payment for only 45 days from time of purchase, then it will be refunded or we fill the order if the item happened to be restocked at that time. If you respond before the 45 days we will act on your decision then. If you choose to wait until the restock shipment of the item you purchased arrives, we will notify you immediately when the shipment arrives and offer you some options in case you change your mind. Once the shipment arrives (providing you still want the item) we will notify you when your order will be shipped. We believe in keeping you informed. NOTE : The safest thing to do is to send us an e-mail to let us know what product you want and we can tell you if it is in stock before you buy. Q : What if I order something and that item is‚“discontinued‚” ? A : We hope that doesn’t happen. We try to stay on top of things when merchandise is discontinued and have those items removed from the website as quickly as possible. We have hundreds of products and it's hard to monotor and update our website constantly so we may accidentally miss something by accident. If you purchased something and that item happened to be discontinued, we will inform you by e-mail and offer you some options (including a refund option) you might want to consider, and we will honor whatever you request. But (like we said in the previous answer)you must respondin order for us to act. REMEMBER, If you do not respond we will hold your payment for only 45 days from the time of purchase, then it will be refunded. If you respond before the 45 days we will act on your decision then. Q : What are your payment methods ? A : We accept Major Credit Cards as well as payments through “PAYPAL” which we believe is the most secure way to pay online. You can go to www.paypal.com to set up a PAYPAL account. It’s FREE, and it only takes a few minutes. With PAYPAL you can set it up to pay with either credit card, debit card, or e-check ( which takes 4 days to clear ). Your account is password protected which makes it safe and secure for both buyers and sellers. PAYPAL is the #1 payment method used on ebay. PAYPAL will not charge you for anything as long as you have a US “confirmed” delivery address. You can also click on the PAYPAL gold seal and it will show you that Sand Marketplace is a verified member of PAYPAL with a good reputation. Q : Do you accept personal checks ? A : No, but we do accept money orders or cashiers checks (which must be made out to Sand Marketplace ). In order to make a purchase in that way you must provide the following information : item description, size, color (if nessessary), quantity, the price of each, and a valid shipping address. Just e-mail the information to us at orders@iwantbigshoes.com. We will calculate your shipping costs and possible sales tax ( Residents of Texas and must pay sales tax.) and e-mail your order information totals to you so you can print a copy of it and send it along with your payment to the mailing address listed on the contact us page. Please send us your contact information (in case of difficulties) such as an e-mail address, or a phone number ( which is optional ). Q : Do you take COD orders ? A : No, all order must be prepaid. Q : What are your shipping methods ? A : Either UPS Ground, 3 day select, or 2nd day air. Q : How long will it take to get my delivery ? A : Depending on how busy we are, and how detailed an order is, it usually takes us 3 to 5 business days, “BEFORE” it’s ready to give UPS. “AFTER” UPS has picked up the shipment, it could be anywhere between 1 to 2 business days to 1 week depending on shipping method and destination. Most orders are processed within 8 - 24 business hours after payment is received and notification of shipping details will be e-mailed to you with your UPS tracking number. Just enter your tracking number on ups.com so you can monotor the progress of your shipment. The delivery must be to a valid shipping address ( No P.O. Boxes or A.P.O.'s ). Q : Do you do International Orders? A : Yes, I Want Big Shoes ships worldwide using UPS international shipping. | 
